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Right First Time:
A Film Concerning Quality Management
$199.00

Produced by the British Productivity Council,
28 minutes

This classic British film looks at key quality issues such as determining customer standards, training inspectors, using control charts, and determining machine capability. The film follows a company as it begins to compute its own quality costs in response to a customer's demands. Trainers can use this film to make a variety of points, including:

• the power of team problem solving
• using statistics to solve quality problems
• quality costs
• continuous improvement
• employee involvement
• communication
• the importance of Deming’s 14 points
• the power of Juran’s project system

Film outline

The film opens when a customer makes the dramatic announcement that future deliveries by the company will be to specification and that he will no longer conduct receiving inspection.

The supplier’s reaction is one of confusion about quality and its cost. The company president visits the head office of one of the biggest retailers in the country, a firm well known for high-quality products.

The company begins to compute its own quality costs as a way to respond to the customer’s demands, and is shocked to find that between 15 and 20 percent of factory costs are quality related. Immediate action is taken by establishing a committee of top managers, led by the president, to further investigate and to take action. Recommendations include these steps:

1. determine the standard required by the customer;
2. instruct and train inspectors;
3. determine the capabilities of machines;
4. establish the use of control charts.

At the close of the film, everyone has begun to accept his own responsibility in producing quality products, and the company achieves the hoped-for improvements.

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Quality Quiz Classics
$79.00

Presented by Professor Michael J. Cleary, Ph.D

If you’ve enjoyed meeting Jack D. Ripper, Awana Gohome, and the other sometimes-bumbling quality professionals who inhabit Professor Cleary’s monthly quizzes that have appeared in Quality eLine, here’s your chance to review some of the best of these columns, to expand your understanding of key statistical process control concepts, and to clarify the next steps in your quality improvement efforts.

Quality Quiz Classics introduces SPC concepts by showing them in action—perhaps with a hapless subject who uses the wrong control chart for the data that he or she wants to analyze—and in conjunction with other tools for process improvement. It organizes published quizzes around central concepts including:

Descriptive Statistics Central location Variation Shape (skewness) Shape (kurtosis) Coefficient of variation Chi-squared Process Capability Analysis How to determine capability Determining the % out of spec Interpretation of Cp Interpretation of Cpk Capability and normalcy

Control Charts Calculating mean Calculating control limits Being in control Runs above X-bar-bar Runs below X-bar-bar Runs below R-bar X-bars too close to process average X-bars too close to control limits Runs up            P-charts            Hypothesis Testing Difference between means One-way analysis of variance Two-way analysis of variance

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Practical Tools for Continuous Improvement
Volume 1: Statistical Tools
$39.95

This volume contains tools for data collection and data analysis. Contents include:

• Operational definition
• Sampling
• Check sheet
• Run chart
• X-bar and R control chart
• X-MR control chart
• np-control chart
• p-control chart
• c-control chart
• u-control chart
• Control chart interpretation
• Histogram
• Capability
• Scatter diagram
• Pareto diagram

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Practical Tools for Continuous Improvement
Volume 2: Problem-solving and Planning Tools
$39.95

This volume contains tools that define, analyze, and resolve issues and help in planning efforts. Contents include:

• Flow chart
• Brainstorming
• Cause-and-effect diagram
• Nominal group technique
• Force field analysis
• Affinity diagram
• Relations diagram
• Systematic diagram
• Process decision program chart
• Arrow diagram
• Matrix
• Matrix data analysis

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Practical Tools for Healthcare Quality
$45.00

Data gathering/analysis tools with examples from the Healthcare industry.

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Pocket Tools
$14.95

Pocket Tools, a compact collection of more than 20 quality tools with an explanation of each tool, how it is made, and how it is used in a quality improvement setting.

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Punished by Rewards
$12.00

by Alfie Kohn

This book presents an argument that is unsettling to hear but impossible to dismiss. While manipulating people with incentives seems to work in the short run, it is a strategy that ultimately fails. Practical strategies for parents, teachers, and managers are given that help them move beyond the use of carrot and stick.

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