Seven Traits of a Healthy Control Chart provides an overview of seven attributes to consider when creating control charts in healthcare. These seven traits will help make chart analysis simpler so that you can make clear, data-based decisions. When choosing control charting software, you will want to use these seven traits as a guide. (11 pages)

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Six SPC Charting Problems Solved describes six time and money-wasting practices that can occur when companies implement statistical process control and provides tips on how to avoid them. You can keep your company’s SPC efforts running efficiently by following the tips described in this white paper. (6 pages)

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Three Quality Data Traps (and how to avoid them) shows you three common data traps companies can easily fall into when creating control charts. If you use software to create control charts, this white paper will explain how to avoid these traps while gaining measurable improvements in your organization. (9 pages)

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Warning: Calibration isn’t enough (How to identify measurement problems) makes a compelling case for why organizations need to conduct measurement systems analysis (MSA) studies. This white paper will reveal how to uncover hidden problems in your measurement system by using bias, inconsistency, and other MSA charts. (10 pages)

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Four steps to improving customer service serves as a primer for improvement for a new generation. This white paper describes four quality improvement steps to providing better customer service. These four steps can help you maintain your customer’s loyalty and improve your overall business. (10 pages)

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